Support channels#
| Channel | Availability | Best for |
|---|---|---|
| Documentation | Always | Self-service answers |
| Community forum | Always | Discussion, tips, feature requests |
| Email support | Team + Enterprise | Account issues, bugs |
| Priority support | Enterprise | Urgent issues, SLA-backed support |
Before contacting support#
Gather this information to help us resolve your issue quickly:
- Workspace ID — found in Settings → General
- Error code — the
EXXXXcode from the error message - Timestamp — when the issue occurred (UTC)
- Steps to reproduce — what you were doing when it happened
- Screenshots — if the issue is visual
Email support#
Send issues to hello@hellm.ai with:
- Subject:
[workspace-id] Brief description - Body: error code, timestamp, steps to reproduce
- Attachments: screenshots, API response bodies
Response times:
| Plan | Response time |
|---|---|
| Team | Business-hours queue |
| Enterprise | Dedicated channel + SLA |
Community forum#
Visit the community forum for:
- Feature requests and voting
- Tips and best practices
- Integration showcases
- Bug reports (for non-urgent issues)
Status page#
Check the LumenFlow status page for:
- Current system status
- Scheduled maintenance windows
- Historical uptime data
- Incident reports
Subscribe to status updates via email or RSS.
success Most common issues are covered in the Troubleshooting guide. Check there first before contacting support.