Common issues#
"Model configuration required"#
Cause: Managed inference is unavailable for the workspace and no bring your own model key is configured.
Fix: Ask an admin to enable managed access for the workspace or go to Settings → Model Configuration and add your own provider key.
"Connection expired"#
Cause: The OAuth token for a connected service has expired.
Fix: Go to Settings → Connections, find the affected service, and click Reconnect to re-authenticate.
"Action blocked by governance"#
Cause: A governance rule is preventing the action.
Fix: Review your rules in Settings → Governance. Either modify the rule or manually approve the specific action.
"Budget exceeded"#
Cause: Your workspace has hit its monthly spending limit.
Fix: Increase the budget in Settings → Billing or wait for the next billing cycle.
Error codes#
| Code | Meaning | Resolution |
|---|---|---|
E001 | Invalid API key | Check your workspace token |
E002 | Provider error | Check your LLM provider status |
E003 | Rate limited | Wait and retry (see Retry-After header) |
E004 | Governance block | Review governance rules |
E005 | Connection failed | Reconnect the affected service |
E006 | Budget exceeded | Increase budget or wait for reset |
Getting help#
If you're stuck:
- Check this troubleshooting guide
- Search the docs for your specific issue
- Contact support at hello@hellm.ai
success Include your workspace ID and the error code when contacting support — it helps us resolve issues faster.