Terms of Service

1. Who we are

LumenFlow is operated by HellmAI Ltd, a company registered in England and Wales (company number 16412231). In these terms, “we”, “us”, and “our” refer to HellmAI Ltd. “You” refers to anyone who accesses or uses LumenFlow.

2. Acceptance of terms

By creating an account or using LumenFlow, you agree to these terms. If you do not agree, you must not use the service. We may update these terms from time to time — continued use after changes constitutes acceptance.

3. The service

LumenFlow provides a governed AI platform including an AI assistant (“Sidekick”), governance controls, action logging, and related tools. The service is provided “as is” during beta. We may modify, suspend, or discontinue features at any time.

4. Accounts

You are responsible for maintaining the security of your account credentials. You must not share your account or allow others to access it. You are responsible for all activity under your account. You must provide accurate information when registering and keep it up to date.

5. Acceptable use

You may use LumenFlow for lawful purposes only. You must not use the service to: generate content that is illegal, harmful, or violates third-party rights; attempt to circumvent governance controls or security measures; reverse-engineer, scrape, or interfere with the service; impersonate others or misrepresent your identity; or exceed the usage limits of your plan.

6. Your data

You retain ownership of any content you provide to LumenFlow. By using the service, you grant us a limited licence to process your data as necessary to operate the service. We do not use your data to train AI models. See our Privacy Policy for details on how we handle your information.

7. Third-party model providers

LumenFlow connects to third-party AI model providers (such as OpenAI and Anthropic) either through managed inference or bring-your-own-key configurations. Your use of those providers is subject to their respective terms. We are not responsible for the output quality, availability, or conduct of third-party models.

8. Billing and payments

Paid plans are billed monthly via Stripe. You authorise us to charge your payment method for the fees applicable to your selected plan. If payment fails, we may suspend access to paid features. You may cancel at any time from your workspace settings; access continues until the end of your billing period.

9. Intellectual property

LumenFlow, its design, brand, and underlying technology are owned by HellmAI Ltd. The governance kernel is licensed under AGPL-3.0. Nothing in these terms grants you rights to our trademarks, brand, or proprietary technology beyond what is necessary to use the service.

10. Limitation of liability

To the maximum extent permitted by law, HellmAI Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising from your use of the service. Our total liability shall not exceed the amount you paid to us in the twelve months preceding the claim.

11. Disclaimers

LumenFlow is provided “as is” without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or that AI-generated outputs will be accurate or suitable for any particular purpose. You are responsible for reviewing and verifying all AI-assisted outputs before acting on them.

12. Termination

You may close your account at any time. We may suspend or terminate your access if you breach these terms. On termination, your data will be deleted in accordance with our retention policy and privacy policy.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

If you have questions about these terms, contact us at hello@hellm.ai.